Terms of Sale
These terms apply to every purchase in the VeloPVP store (store.velopvp.eu). VeloPVP is a Minecraft server network reachable at play.velopvp.eu. By completing a purchase you agree to these terms.
1. What you buy
The store sells ranks (Velo, Velo+ and Velo++) for the Minecraft account name you enter at checkout. A rank is a digital item that gives cosmetic features and convenience perks on the VeloPVP network, as described on the store page. Ranks are a one-time purchase and do not expire, as long as the network is online and these terms are respected.
Upgrading from a rank you already own costs only the price difference between the two ranks.
2. Delivery
Your rank is delivered automatically, usually within a minute after payment, also when you are offline. You need to have joined play.velopvp.eu at least once with the name you enter. Make sure the name is correct: we deliver to the exact name entered at checkout. Did something go wrong? Contact us (see section 8) and we will sort it out.
3. Prices and payment
All prices are in euro and include VAT where applicable. Payments are processed securely by Stripe. We never see or store your card details.
Right of withdrawal. Ranks are digital content that is delivered immediately. By completing your purchase you ask us to deliver right away and you acknowledge that you therefore lose your 14-day right of withdrawal once the rank has been delivered.
4. Refunds and chargebacks
Because ranks are delivered immediately, purchases are not refundable, except where the law requires it or when the rank could not be delivered. If you were charged but did not receive your rank, contact us and we will deliver it or refund you.
If you open a chargeback or payment dispute without contacting us first, we may remove the rank and restrict access to the network for the account involved.
5. Rules and bans
A rank does not put you above the server rules. If you are punished or banned for breaking the rules, you are not entitled to a refund. Perks may be adjusted over time to keep the game fair and balanced.
6. Changes and availability
We do our best to keep the network online, but we cannot guarantee uninterrupted availability. We may change, add or remove features and perks. If the network shuts down permanently, ranks end with it.
7. Minors
If you are under 18, you need permission from a parent or guardian before buying.
8. Contact
Questions about a purchase? Contact us through the support channel in our Discord server and include your Minecraft name and the email address used for payment.
9. Mojang / Microsoft
VeloPVP is not an official Minecraft product and is not approved by or associated with Mojang or Microsoft. All payments go to VeloPVP, not to Mojang or Microsoft.